Privacy Policy
This Privacy Policy explains how HomeOfferFlow collects, uses, stores, and shares information when you use homeofferflow.com and related services.
1. Information We Collect
We may collect information you provide directly, including:
- buyer, co-buyer, seller, agent, and brokerage names;
- email addresses, phone numbers, and mailing addresses;
- property addresses, legal descriptions, county, subdivision, and transaction details;
- offer terms such as price, financing type, earnest money, option fee, closing date, concessions, home warranty requests, HOA information, contingencies, and addenda selections;
- showing request details including preferred date/time, notes, and contact information;
- support messages or other communications you send us.
We may also collect technical information such as device type, browser type, IP address, pages viewed, session activity, error logs, and general usage data.
2. How We Use Information
We use information to:
- generate offer packets and related documents;
- process payments and checkout sessions;
- email documents, confirmations, receipts, and admin notifications;
- respond to support requests;
- coordinate showing requests or optional review/support services;
- improve site performance, security, reliability, and user experience;
- detect fraud, abuse, technical problems, or unauthorized activity;
- comply with legal, tax, accounting, security, and operational obligations.
3. Payment Information
Payments are processed by third-party payment providers such as Stripe. HomeOfferFlow does not store complete credit card numbers. Payment processors may collect and process payment information under their own terms and privacy policies.
4. Third-Party Service Providers
We may share information with vendors who help operate the service, including hosting providers, email providers, payment processors, electronic signature providers, analytics providers, mapping/address providers, PDF/document processing tools, and support tools.
Examples may include Vercel, Resend, Stripe, Google Maps/Places, and similar service providers. These providers may process information only as needed to provide their services to us or as otherwise permitted by their policies.
5. Email and Transaction Communications
By using HomeOfferFlow, you authorize us to send transactional emails related to your order, generated documents, showing requests, payment status, support inquiries, and service updates. You may not be able to opt out of transactional messages that are necessary to provide the service.
6. Cookies, Analytics, and Local Storage
We may use cookies, browser storage, analytics tools, and similar technologies to keep the site functioning, save draft progress on your device, improve performance, understand usage, and detect errors. Some draft information may be stored locally in your browser so you can continue a partially completed offer.
7. How We Share Information
We do not sell personal information. We may share information:
- with service providers needed to operate HomeOfferFlow;
- with professionals or reviewers if you select an agent review, attorney review, support, showing, or similar service;
- with your selected recipients when you request document delivery or communication;
- to comply with law, legal process, or governmental requests;
- to protect rights, safety, security, users, or the operation of the service;
- in connection with a business transfer, merger, acquisition, financing, or sale of assets.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, improve reliability, comply with legal or accounting obligations, and protect against fraud or misuse. We may delete or anonymize information when it is no longer needed.
9. Security
We use reasonable technical, administrative, and organizational measures to protect information. No website, email system, or online service can guarantee complete security. You are responsible for keeping your own email account, device, and passwords secure.
10. Children’s Privacy
HomeOfferFlow is not intended for children under 18. We do not knowingly collect information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps.
11. Your Choices
You may contact us to request access, correction, or deletion of certain information, subject to legal, operational, accounting, security, and dispute-resolution needs. Some information may be retained where required or reasonably necessary.
12. Texas and United States Use
HomeOfferFlow is operated in the United States and is currently focused on Texas real estate offer workflows. By using the service, you understand that information may be processed in the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact
Privacy questions may be sent to support@homeofferflow.com.