Privacy Policy

1. Scope and Controller

This Privacy Policy explains how BrewBQ Investments LLC, a Texas limited liability company doing business as HomeOfferFlow (“HomeOfferFlow,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information through homeofferflow.com, related accounts, document and signature workflows, support, and related services (the “Services”). It does not replace the privacy policies of a brokerage, an electronic-signature provider, a payment processor, or another independent service that may receive information when you direct us to use that service.

2. Information We Collect

We collect information you provide directly, including account and profile information; buyer, co-buyer, seller, agent, brokerage, team, and signer information; contact details; property addresses and legal descriptions; offer, financing, title, survey, disclosure, HOA, repair, concession, contingency, closing, possession, and addenda information; uploaded documents; feedback; support messages; and showing or provider-connection requests.

We may also collect subscription, trial, payment-status, document-generation, signing-status, saved-draft, duplication, and usage records. Technical data may include IP address, browser and device characteristics, pages and actions, referral URL, cookie or browser-storage identifiers, diagnostic logs, and security-related events. Payment-card numbers are handled by our payment processor and are not intended to be stored by HomeOfferFlow.

3. Information About Other People and Sensitive Information

When you submit information about a buyer, seller, co-buyer, client, signer, or other person, you represent that you have authority to do so and are responsible for providing any notice or obtaining any consent required by law or your professional duties. Do not submit Social Security numbers, passwords, full banking credentials, medical records, or other highly sensitive information unless a feature expressly requests it.

4. How We Use Information

We use information to provide and secure the Services, authenticate accounts, create and manage subscriptions, generate and assemble documents, route signature requests, deliver transactional communications, preserve saved offers, provide dashboards, respond to support, prevent fraud or misuse, maintain records, comply with law, improve features and reliability, and create aggregated or de-identified analytics.

When you use an AI or automated review feature, we use relevant transaction and property information to generate the requested output. Do not treat that output as legal, brokerage, valuation, financing, tax, or investment advice.

5. Service Providers and Disclosures

We use service providers that process information as necessary to operate the Services. These may include:

• Supabase for authentication, database, and storage services;
• Stripe for payment, subscription, billing-portal, and fraud-prevention services;
• SignWell for requested electronic-signature documents, signer information, and signature-status events;
• Vercel for hosting, delivery, and server logs;
• Resend and other disclosed email services for transactional email;
• Google Maps/Places or similar address services when address lookup is enabled; and
• AI, analytics, PDF/document-processing, support, security, and authentication providers used for a requested or enabled feature.

Those providers may process information in the United States or other locations permitted by law and their agreements. We disclose information to them only as reasonably necessary to provide, secure, support, or improve the requested Services. We may also disclose information when you direct a document, signature request, provider connection, or communication to an intended recipient; to comply with law or a lawful request; to protect rights, safety, security, or property; or in a corporate transaction such as a financing, reorganization, acquisition, or sale of assets.

6. No Sale, No Targeted Advertising, and No Sensitive-Data Sale

HomeOfferFlow does not sell personal data, sell sensitive personal data, sell biometric data, or process personal data for targeted advertising as those terms are defined by applicable law. We do not knowingly use consumer personal data to make decisions that produce legal or similarly significant effects concerning housing, lending, employment, insurance, health care, education, criminal justice, or basic necessities. If a future feature changes these practices, we will provide the notice and choices required by applicable law before that change takes effect.

A sponsored placement alone does not cause us to transfer your information to that provider. We share information with a provider when you request contact, select that provider, or otherwise authorize the connection, unless another disclosure tells you otherwise.

7. Brokerage and Organization Access

Agent, team, and brokerage accounts may include organization-level operational visibility. Administrators may see account, membership, subscription-status, invitation, and activity information as permitted by the applicable feature and access controls. HomeOfferFlow is designed to limit broader visibility into buyer names, property addresses, offer terms, and document contents unless a user expressly shares them or a product feature clearly provides that access.

8. Cookies, Local Storage, and Analytics

We may use cookies, local storage, session storage, and similar technologies to keep the site functioning, preserve offer drafts, remember settings, secure sessions, analyze use, and diagnose errors. You can control some browser storage through browser settings, but disabling it can affect features such as saved drafts and sign-in.

9. Retention and Deletion

We retain information for as long as reasonably necessary to provide the Services, preserve security and audit records, comply with legal, tax, accounting, and contractual obligations, resolve disputes, and maintain backups. We may delete or de-identify information when it is no longer reasonably needed. Deletion from HomeOfferFlow does not delete copies already transmitted to Stripe, SignWell, email recipients, a brokerage, a transaction party, or another provider. Generated documents and audit records may be retained where necessary for legitimate operational, legal, or security purposes.

10. Privacy Rights and Requests

Subject to applicable law and verification of your identity, you may request access to, correction of, deletion of, or a portable copy of personal data that we process about you. You may also ask whether we process your personal data. Submit a request by emailing support@homeofferflow.com with the subject “Privacy Request” and the email address associated with your account. You do not need to create a new account to submit a request.

Where applicable law grants a right to appeal a decision about a privacy request, email support@homeofferflow.com with the subject “Privacy Appeal” within 60 days of our decision. We will provide information about additional complaint options required by applicable law if we deny an appeal. Authorized agents may submit requests where applicable law permits, subject to verification of authority and identity.

11. Security

We use reasonable technical, administrative, and organizational safeguards. No service, email system, device, or internet transmission is completely secure. You are responsible for protecting your account credentials, devices, and email account and for promptly reporting suspected unauthorized access.

12. Children and Geographic Scope

The Services are not intended for children under 18, and we do not knowingly collect information from children under 13. HomeOfferFlow is operated from the United States and is currently focused on Texas-related workflows. By using the Services, you understand that information may be processed in the United States.

13. Changes and Contact

We may update this policy by posting a revised version with a new date above. If we make a material change, we may also provide notice through the Services or email. For privacy questions, requests, or appeals, contact support@homeofferflow.com.